When Trying to Determine Why Users Are Unable to Access

question 793

Multiple Choice

When trying to determine why users are unable to access a web-based application that was working the previous day, which of the following should be the FIRST question to ask to determine the scope of the issue?

• A) What has been changed on the web server since the previous day?
• B) Is the application online for the end user to access?
• C) Does the user have access to the application?
• D) Is this a system-wide issue or just a certain user's issue?

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Definitions:

Symbolic

Pertaining to symbols or symbolism, where objects, figures, or colors are used to represent abstract ideas or concepts.

Practical

Practical relates to actual experience or practice rather than theory or pure ideas, often implying a hands-on or applied approach.

Semantics

The study of meaning in language, including the analysis of words, phrases, signs, and symbols and their shift in meaning.

Syntax

The set of rules, principles, and processes that govern the structure of sentences in a given language, especially the order of words and phrases.