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Ann, a customer, recently upgraded her SOHO Internet to gigabit fiber from cable. She was previously getting speeds around 75Mbps down and 25Mbps up. After the upgrade, Ann runs a speed test on her desktop and gets results of 1000Mbps down and 100Mbps up. A technician connects directly to the router and sees the correct 1000Mbps speeds. Which of the following is MOST likely the cause? (Choose two.)
Internal Consistency
A measure of reliability of a psychological test or survey, based on the average correlation among items within the test or survey.
Similar Scores
Results or measurements that are almost the same or very close in value among different subjects or items.
Administered
The act of managing, directing, or applying something, often relating to the execution of policies, drugs, or tests.
Test Reliability
The degree to which the results of a test are consistent over time and an accurate reflection of the variable being measured.
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