A Network Technician Is Troubleshooting a Problem with a User's

question 592

Multiple Choice

A network technician is troubleshooting a problem with a user's client-to-site VPN connection. The user is unable to establish a connection to the server, but the error message that appears on screen does not contain useful information. Which of the following should the technician do NEXT to troubleshoot the issue?

• A) Reconfigure the user's VPN connection in the router to fix profile corruption.
• B) Inform the user that provisioning sometimes fails and the connection needs to be attempted again.
• C) Review the logs in the VPN client to check for any informational messages.
• D) Verify the system has the latest OS patches installed.

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Definitions:

Role Ambiguity

A situation in which the expectations associated with a role are unclear, leading to confusion and possibly stress.

Institutionalism

Institutionalism refers to an approach in social science that emphasizes the role of institutions in shaping social behavior, outcomes, and processes.

Psychological Apathy

A state of indifference where an individual shows lack of interest, enthusiasm, or concern towards emotional, social, or physical life.

Daily Life

The routine or regular activities and experiences that make up an individual's everyday existence.