A Network Technician Receives a Trouble Ticket and Speaks to the User

question 729

Multiple Choice

A network technician receives a trouble ticket and speaks to the user who is experiencing the issues with the application. Which of the following should the technician perform NEXT?

• A) Gather information.
• B) Determine the symptoms.
• C) Establish a plan of action.
• D) Document the findings

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Definitions:

Unethically

Acting in a manner that goes against moral principles or established standards of conduct.

Ethical

Pertaining to moral principles or values that govern an individual's or group's behavior.

Whistle-blowers

Individuals who expose unethical, illegal, or corrupt practices within an organization to the public or to those in positions of authority.

Offending Organization

An organization that has violated norms, laws, or ethical standards and faces societal, legal, or institutional backlash as a result.