A Customer Reports Their Mail Can Send Emails but Not

question 491

Multiple Choice

A customer reports their mail can send emails but not receive them. A technician arrives on-site to troubleshoot the issue. Which of the following troubleshooting steps should the technician do FIRST?

• A) Identify changes to the server
• B) Establish a theory of probable cause
• C) Escalate the problem to a manager
• D) Perform a root cause analysis

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Definitions:

Strategic Suggestions

Recommendations proposed with careful planning and consideration to achieve a specific goal or solve a problem, often within a business or competitive context.

Revise

The process of reviewing and amending documents or drafts to correct, improve, or update them.

Spell-check

A feature or tool in word processing software that checks for and indicates spelling errors in a text.

Grammar-check

The process of reviewing written text to ensure it adheres to rules of grammar and is free of errors.