A User Calls the System Administrator and States That They

question 592

Multiple Choice

A user calls the system administrator and states that they can no longer access the file server they had been working on all morning. To troubleshoot this problem, which step should the administrator take FIRST?

• A) Reboot the file server.
• B) Ask the user what they were doing when they noticed the problem.
• C) Ask the user to reboot their PC.
• D) Ask the user to ping the default gateway and report the response times back to the administrator.

---

Definitions:

Labor Efficiency Variance

The difference between the actual hours worked and the standard hours expected to produce a certain level of output, multiplied by the standard labor rate.

Variable Overhead

Costs of production that fluctuate with changes in production volume, such as utilities or raw materials, not directly tied to labor or capital.

Indirect Labor

Wages paid to employees who are not directly involved in production but support the process, such as maintenance and supervisory staff.

Precision Drills

High-accuracy tools used for making holes in various materials with exact measurements.