A User Reports That Email Does Not Work

question 678

Multiple Choice

A user reports that email does not work. Which of the following ordered steps should the administrator take to address the issue according to the troubleshooting theory?

• A) Reboot the email server, document the findings, collect additional information about the issue, and then determine if the issue affects one or multiple users.
• B) Document the findings, determine if the issue affects one or multiple users, collect additional information about the issue, and then reboot the email server.
• C) Collect additional information about the issue, determine if the issue affects one or multiple users, reboot the email server, and then document the findings.
• D) Collect additional information about the issue, document the findings, determine if the issue affects one or multiple users, and then reboot the email server.

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Definitions:

Special Diet

A nutritional plan tailored to meet specific health conditions, dietary restrictions, or personal preferences.

PKU

Short for Phenylketonuria, a rare inherited disorder that causes an amino acid called phenylalanine to build up in the body due to the body's inability to metabolize it properly.

Sickle-Cell Anemia

A genetic disorder that decreases the blood’s capacity to carry oxygen.

African Americans

A racial or ethnic group in the United States with ancestry from any of the black racial groups of Africa.