A Server Technician Is Examining Reports of System Instability on an Email

question 386

Multiple Choice

A server technician is examining reports of system instability on an email server. The technician reviews the notes from a junior administrator and finds the following information: To determine the cause of the issue, which of the following actions should be taken FIRST?

• A) Review the system logs for errors.
• B) Swap the memory with a known-good pair.
• C) Restore the OS from a verified backup.
• D) Update the system with the latest chipset drivers.

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Definitions:

Defense Mechanism

A psychological strategy unconsciously used to protect a person from anxiety arising from unacceptable thoughts or feelings.

Denial

A defense mechanism in which confrontation with a reality is avoided by denying the existence of the problem or reality.

Projection

A defense mechanism in psychology where an individual attributes their own unacceptable thoughts, feelings, or motives to another person.

Defense Mechanism

Psychological strategies brought into play by individuals, groups, or even nations to cope with reality and to maintain self-image.