Which of the Following Steps in the Troubleshooting Theory Should

question 379

Multiple Choice

Which of the following steps in the troubleshooting theory should be performed after a solution has been implemented? (Choose two.)

• A) Perform a root cause analysis
• B) Develop a plan of action
• C) Document the findings
• D) Escalate the issue
• E) Scope the issue
• F) Notify the users

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Definitions:

Diagram

A simplified drawing or plan that represents facts, figures, or concepts in a visual form.

Police Report

An official document prepared by law enforcement detailing the facts and circumstances of an incident, such as a crime or accident.

Witness Testimony

The account a witness gives in court, offering evidence to support facts in a legal case.

Enforcing Court Judgments

The process through which the successful party in a lawsuit seeks to have the court’s decision carried out or complied with by the losing party.