A Customer Reports Their Mail Can Send Emails but Not

question 491

Multiple Choice

A customer reports their mail can send emails but not receive them. A technician arrives on-site to troubleshoot the issue. Which of the following troubleshooting steps should the technician do FIRST?

• A) Identify changes to the server
• B) Establish a theory of probable cause
• C) Escalate the problem to a manager
• D) Perform a root cause analysis

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Definitions:

Endoplasmic Reticulum

A network of membranous tubules within the cytoplasm of a cell, involved in the transport of materials.

Cell Theory

A fundamental biological principle stating that all living organisms are composed of cells, which are the basic unit of life.

Prokaryotic Cell

A simple, unicellular organism without a nucleus or other membrane-bound organelles, such as bacteria.

Bacterium

Single-celled prokaryotic organisms that are members of the domain Bacteria. Lack a nucleus and membrane-bound organelles.