A User Calls the System Administrator and States That They

question 592

Multiple Choice

A user calls the system administrator and states that they can no longer access the file server they had been working on all morning. To troubleshoot this problem, which step should the administrator take FIRST?

• A) Reboot the file server.
• B) Ask the user what they were doing when they noticed the problem.
• C) Ask the user to reboot their PC.
• D) Ask the user to ping the default gateway and report the response times back to the administrator.

---

Definitions:

Babble Excessively

The act of talking in a rapid, incoherent, or nonsensical manner, often without clear intent or understanding, typically observed in very young children as a stage of language development.

Positive Reactions

Responses that are favorable or beneficial, often characterized by acceptance, happiness, or support.

Emotional Abuse

A form of abuse characterized by a person subjecting or exposing another to behavior that can result in psychological trauma, including anxiety, chronic depression, or post-traumatic stress disorder.

Nurturance

The care or encouragement given towards promoting the growth or development of someone or something.