A Technician Troubleshooting a Mail Server Determines That the Server

question 331

Multiple Choice

A technician troubleshooting a mail server determines that the server is low on available hard drive space and needs an additional hard drive installed. The server will need to be offline for the hardware installation. Which of the following troubleshooting steps should the technician do NEXT?

• A) Notify impacted users of the scheduled maintenance.
• B) Implement one change at a time.
• C) Collect additional information.
• D) Document findings, actions, and outcomes.

Identify cognitive biases and heuristics in decision making and problem solving.

Understand the principles of cognitive psychology including perception, memory, and thought processes.

Familiarize with the concepts of functional fixedness and its impact on problem solving.

Distinguish between different heuristics and their applications in everyday decision making.

---

Definitions:

TC Model

Therapeutic Community Model; a treatment approach that uses a structured, communal living environment to promote recovery from addiction or mental illness.

N-SSATS

National Survey of Substance Abuse Treatment Services, which collects data on the location, characteristics, and use of alcohol and drug abuse treatment facilities.

Outpatient Levels

Degrees or types of medical or psychiatric care provided to patients who visit a healthcare facility but do not require admission to a hospital.

Quadrants of Care

A framework in health care that categorizes types of services provided into four parts to address the varying needs of patients.