An Administrator Receives a Call from a User Who Is

question 309

Multiple Choice

An administrator receives a call from a user who is unable to receive email. After checking the workstation and email settings the administrator is still not able to determine the problem. Which of the following is the NEXT step that the administrator should take?

• A) Create an action plan.
• B) Escalate the issue.
• C) Reboot the mail server.
• D) Document the solution.

---

Definitions:

Compensation Plan

Describes the payment structure and benefits offered by an employer to its employees, outlining wages, bonuses, and other financial incentives.

Contributions

Efforts, work, or resources provided by individuals or groups towards a common goal or for the benefit of a larger entity.

Job Evaluation

A systematic process used to determine the relative worth or value of a job in comparison to other jobs within an organization.

Market Surveying

The process of gathering, analyzing, and interpreting information about a market, including potential customers and competitors.