An Administrator Receives a Call from a User Who Is

question 309

Multiple Choice

An administrator receives a call from a user who is unable to receive email. After checking the workstation and email settings the administrator is still not able to determine the problem. Which of the following is the NEXT step that the administrator should take?

• A) Create an action plan.
• B) Escalate the issue.
• C) Reboot the mail server.
• D) Document the solution.

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Definitions:

Materially Alter

In contract law, it refers to a change that significantly affects the rights or obligations of the parties involved.

Acceptance

The act of agreeing to the terms of an offer, forming the basis of a contract.

Offer

A proposal presented by one party to another with the intention of entering into a legally binding agreement.

Notification

The act or process of officially informing someone about something.