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An ISP Is Currently Drafting and Compiling a Service Level

question 636

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An ISP is currently drafting and compiling a Service Level Agreement that states there should only be 5.26 minutes of downtime per year, 25.9 seconds per month, and 6.05 seconds per week. Which of the following percentages should be used to meet these metrics?


Definitions:

Cost of Repair Rule

A legal principle that allows a party suffering from property damage to recover the expenses necessary to restore the property to its pre-damage condition.

Negligent Credentialing

Occurs if a hospital has retained a physician that the governing body of the hospital knew or should have known was incompetent.

Actual Privity

A real or direct relationship between parties, especially in contracts, where both are expressly named and involved.

Fraudulent Financial Statement

Financial reports intentionally manipulated or altered to misrepresent a company's financial position, often to deceive stakeholders or regulatory bodies.

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