A User Reports That Email Does Not Work

question 678

Multiple Choice

A user reports that email does not work. Which of the following ordered steps should the administrator take to address the issue according to the troubleshooting theory?

• A) Reboot the email server, document the findings, collect additional information about the issue, and then determine if the issue affects one or multiple users.
• B) Document the findings, determine if the issue affects one or multiple users, collect additional information about the issue, and then reboot the email server.
• C) Collect additional information about the issue, determine if the issue affects one or multiple users, reboot the email server, and then document the findings.
• D) Collect additional information about the issue, document the findings, determine if the issue affects one or multiple users, and then reboot the email server.

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Definitions:

Auricle

Another term for the external portion of the ear; it collects sound waves and directs them into the ear canal.

Tympanic Membrane

The thin membrane that separates the external ear from the middle ear, commonly known as the eardrum.

Ossicles

The three smallest bones in the human body, located in the middle ear, responsible for transmitting sound vibrations from the ear drum to the inner ear.

Middle Ear

The air-filled central section of the ear, located behind the eardrum, which contains the ossicles that transmit sound vibrations to the inner ear.