A server technician is examining reports of system instability on an email server. The technician reviews the notes from a junior administrator and finds the following information: 
To determine the cause of the issue, which of the following actions should be taken FIRST?
Definitions:
Visual Stimuli
External cues captured by the eye and processed by the brain, influencing perception and behavior.
Delay of Gratification
The ability or decision to postpone immediate satisfaction in order to achieve a future benefit or reward.
Immediate Comforts
Immediate or short-term pleasures or alleviations of discomfort that may not necessarily contribute to long-term well-being.
Human Nature
The innate characteristics, behaviors, and qualities that define humans, including both biological and psychological aspects.
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