Which of the Following Steps in the Troubleshooting Theory Should

question 379

Multiple Choice

Which of the following steps in the troubleshooting theory should be performed after a solution has been implemented? (Choose two.)

• A) Perform a root cause analysis
• B) Develop a plan of action
• C) Document the findings
• D) Escalate the issue
• E) Scope the issue
• F) Notify the users

---

Definitions:

Conditioned Response

The learned response to the conditioned stimulus that occurs after conditioned stimulus-unconditioned stimulus pairing.

Voluntary Behavior

Actions that are performed consciously and intentionally by an individual, as opposed to reflexes or automatic responses.

Reflex

An automatic, involuntary reaction to a specific stimulus that does not require conscious thought.

Habit

A regular behavior or routine that is repeated often and tends to occur subconsciously.