A Call Center Company Wants to Implement a Domain Policy

question 334

Multiple Choice

A call center company wants to implement a domain policy primarily for its shift workers. The call center has large groups with different user roles. Management wants to monitor group performance. Which of the following is the BEST solution for the company to implement?

• A) Reduced failed logon attempts
• B) Mandatory password changes
• C) Increased account lockout time
• D) Time-of-day restrictions

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Definitions:

Market Share

The market share that a certain company or product possesses within the industry.

Product

Any item or service offered for sale, capable of satisfying a customer's need or want.

Product Differentiation

A marketing process that showcases the differences between products. Differences may be real or perceived and are often used to compete in the market.

Buyer's Mind

Buyer's mind refers to the perceptions, options considered by and motivations of a consumer when making purchasing decisions.