A Call Center Company Wants to Implement a Domain Policy

question 334

Multiple Choice

A call center company wants to implement a domain policy primarily for its shift workers. The call center has large groups with different user roles. Management wants to monitor group performance. Which of the following is the BEST solution for the company to implement?

• A) Reduced failed logon attempts
• B) Mandatory password changes
• C) Increased account lockout time
• D) Time-of-day restrictions

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Definitions:

Chunking

A memory technique involving organizing individual pieces of an information set into larger, more manageable units or chunks.

Automatic Processing

The subconscious aspect of cognition that handles tasks so well learned that they require little or no conscious thought.

Mnemonics

Memory aids, especially those techniques that use vivid imagery and organizational devices to enhance recall.

Spelling

The process or activity of writing or naming the letters of a word in the correct sequence.