An Incident Responder Receives a Call from a User Who

question 525

Multiple Choice

An incident responder receives a call from a user who reports a computer is exhibiting symptoms consistent with a malware infection. Which of the following steps should the responder perform NEXT?

• A) Capture and document necessary information to assist in the response.
• B) Request the user capture and provide a screenshot or recording of the symptoms.
• C) Use a remote desktop client to collect and analyze the malware in real time.
• D) Ask the user to back up files for later recovery.

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Definitions:

Positive Discipline

Positive discipline is an approach to managing employee behaviors that focuses on encouraging good behavior through positive reinforcement rather than punishing negative behavior.

Self-evaluate

The process of assessing one's own performance, skills, or qualities, often for personal or professional growth.

Positive Discipline Program

A system of managing employee behavior that focuses on encouraging constructive behavior and using non-punitive methods to address performance issues.

Misconduct

Inappropriate or wrongful behavior by an individual, often violating organizational policies or norms and leading to disciplinary action.