A Call Center Company Wants to Implement a Domain Policy

question 334

Multiple Choice

A call center company wants to implement a domain policy primarily for its shift workers. The call center has large groups with different user roles. Management wants to monitor group performance. Which of the following is the BEST solution for the company to implement?

• A) Reduced failed logon attempts
• B) Mandatory password changes
• C) Increased account lockout time
• D) Time-of-day restrictions

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Definitions:

Explanatory Style

The manner in which individuals habitually explain the causes of events, which can affect their motivation and emotional states.

Seligman

Martin Seligman is a psychologist known for his work on positive psychology, learned helplessness, and the theories of well-being and optimism.

Learned Helplessness

A state where an individual experiences feelings of being powerless, stemming from a traumatic experience or ongoing inability to achieve success.

Optimistic

A mindset or attitude characterized by the expectation of positive outcomes or a general belief that good things will happen.