Ann, a User, Reported to the Service Desk That Many

question 181

Multiple Choice

Ann, a user, reported to the service desk that many files on her computer will not open or the contents are not readable. The service desk technician asked Ann if she encountered any strange messages on boot-up or login, and Ann indicated she did not. Which of the following has MOST likely occurred on Ann's computer?

• A) The hard drive is falling, and the files are being corrupted.
• B) The computer has been infected with crypto-malware.
• C) A replay attack has occurred.
• D) A keylogger has been installed.

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Definitions:

Basic Listening Sequence

A structured methodology in counseling that involves understanding, interpreting, and responding to clients effectively.

Interpreting

The act of translating oral or sign language speech from one language to another, facilitating communication between speakers of different languages.

Paraphrasing

The act of rewording or rephrasing text or speech to provide clarity or a different perspective.

Closed Question

A closed question is designed to elicit a short, straightforward answer, often "yes" or "no," making it easier to analyze or categorize responses.