A Staff Member Contacts the Help Desk Because the Staff

question 529

Multiple Choice

A staff member contacts the help desk because the staff member's device is currently experiencing the following symptoms: Long delays when launching applications Timeout errors when loading some websites Errors when attempting to open local Word documents and photo files Pop-up messages in the task bar stating that antivirus is out-of-date VPN connection that keeps timing out, causing the device to lose connectivity Which of the following BEST describes the root cause of these symptoms?

• A) The user has disabled the antivirus software on the device, and the hostchecker for the VPN is preventing access.
• B) The device is infected with crypto-malware, and the files on the device are being encrypted.
• C) The proxy server for accessing websites has a rootkit installed, and this is causing connectivity issues.
• D) A patch has been incorrectly applied to the device and is causing issues with the wireless adapter on the device.

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Definitions:

Practicing Managers

Individuals who actively engage in managing teams or organizations and apply managerial theories into practice.

Person Perception

The process by which individuals form and modify their impressions, judgments, or evaluations of other people.

Perceptual Selection

Perceptual selection involves the process of filtering and choosing which sensory information to focus on, influenced by internal and external factors.

Perception

The process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment.