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The Help Desk Received a Call from a User Who

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The help desk received a call from a user who was trying to access a set of files from the day before but received the following error message: File format not recognized . Which of the following types of malware MOST likely caused this to occur?


Definitions:

Perceptions

The way in which something is regarded, understood, or interpreted by individuals.

Leader

An individual who influences and guides the direction, actions, and attitudes of a group towards achieving a set goal.

Leader Effectiveness

The degree to which a leader is successful in achieving desired outcomes through guiding and influencing others.

Criteria

Standards or principles by which something is judged or decided.

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