An Instructor Is a Member of an Organization That Has

question 335

Multiple Choice

An instructor is a member of an organization that has recently received a great deal of unfavorable publicity about the actions of many of the organization's members at a recent convention. The instructor has just received the first instructional assignment since the publicized events took place. In this situation, which of the following must the instructor do FIRST to gain the respect of the audience?

• A) Demonstrate acceptable personal conduct
• B) Demonstrate content expertise
• C) Demonstrate flexibility in response to learner needs and interests
• D) Demonstrate effective questioning techniques

---

Definitions:

Audience's Ego

Considering and catering to the self-esteem and feelings of the audience in communication efforts.

Resolve Conflicts

The process of finding a peaceful solution to a disagreement among parties, which can involve compromise or the acceptance of tolerance.

Constructively

In a manner that is helpful and positive, aimed at improving or building something rather than criticizing or destroying.

Group Development

Refers to the stages that groups typically go through as they evolve, including forming, storming, norming, performing, and adjourning.