An Instructor Has Been Asked by a Customer to Conduct

question 212

Multiple Choice

An instructor has been asked by a customer to conduct a course in two weeks. The course material being used is outdated. Which of the following is the BEST course of action for the customer's request?

• A) Inform the customer that updated material is available.
• B) Ask the learners if they want to use the old material or the new material,
• C) Use the present material because the learners will not know the difference.
• D) Modify the material to meet current standards and teach the class.

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Definitions:

Personal Selling

A direct approach to selling in which a salesperson personally communicates with potential customers to persuade them to purchase a product or service.

SWOT Analysis

A tool for strategic planning that helps in recognizing and comprehending the strengths, weaknesses, opportunities, and threats associated with business competition or the planning of a project.

Threat

A potential cause of harm or adverse effect on someone or something, often used in the context of security, business, or environmental issues.

Training Employees

The process of enhancing the skills, knowledge, and competencies of staff within an organization to improve their job performance.