When Delivering Lecture in a Virtual Classroom Environment, an Instructor

question 53

Multiple Choice

When delivering lecture in a virtual classroom environment, an instructor should:

• A) Use markup tools (e.g. highlighter) to guide the learners focus.
• B) Record as much as possible ahead of time to avoid misspeaking.
• C) Use open-ended questions to facilitate discussion.
• D) Only use live video as a backup plan due to bandwidth restrictions.

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Definitions:

Customer Base

The group of consumers who repeatedly purchase the goods or services of a business, forming its main source of revenue.

Channel Sales Representatives

New-business sales representatives who focus on securing new distribution channel outlets.

Order-Takers

Individuals or employees within a company responsible for taking orders from customers but not actively involved in sales solicitation.

Advantages

In the FAB sales approach, general statements about what the features do; they may or may not be connected to an expressed or actual customer need.