A Trainer Has Just Completed Instruction on a Seven-Step Process

question 183

Multiple Choice

A trainer has just completed instruction on a seven-step process. The trainer tells a real-world story to the class and then asks the learners to identify which step of the process was used in that story. The trainer was effectively attempting to:

• A) Identify a hidden eighth step.
• B) Use listening techniques to understand learner questions.
• C) Manage course flow.
• D) Lead learners from recall to application.

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Definitions:

Morality Standards

Principles or norms concerning the distinction between right and wrong or good and bad behavior.

Turnover Process

The mechanism by which employees leave an organization and are replaced by new staff, impacting workforce stability.

A Shock

A sudden and unexpected event that disrupts the stability or continuity of a system, often prompting significant changes or adaptations.

Organizational Alienation

A state wherein employees feel estranged or disconnected from their work and the organization, often leading to a lack of engagement and productivity.