An Internal Instructor Is Completing a Review of the First

question 151

Multiple Choice

An internal instructor is completing a review of the first draft of a new sales course. The instructor notices that participants will be asked to implement new job responsibilities as part of the course. The instructor also knows that this change has not been announced, and is not aware of any plans for the announcement. Which of the following is the BEST course of action for the instructor to take?

• A) Ask the sponsors of the program to release an employee communication plan regarding the changes
• B) Develop a plan for how to overcome the likely resistance in the classroom.
• C) Talk to a few employees who will be attending the session to get their take on the changes.
• D) Continue to prepare for the course as planned.

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Definitions:

Negative Affect

A state of feeling or mood characterized by negative emotions such as sadness, anxiety, or anger.

Transaction Quickly

The swift completion of a business deal or financial exchange, minimizing time and maximizing efficiency.

Predictor of Behaviour

An indicator or factor that can be used to forecast future actions or tendencies of individuals or groups.

Theory of Reasoned Action

A psychological theory that predicts an individual's behavior based on their intention to engage in that behavior, influenced by attitudes and societal expectations.