A Client Requests a Half-Day Course on a Software Application

question 218

Multiple Choice

A client requests a half-day course on a software application from an instructor. The instructor has laptops available for rent, but the client is not interested in paying the cost. Which of the following is the BEST method to handle this situation?

• A) Instruct the client that the course can only be run with the laptop rental fee.
• B) Bring one laptop and a projector to display presentations and demonstrations.
• C) Increase the price of the class and say the laptop usage is free.
• D) Explain the best return on investment (ROI) will be realized by hands-on training.

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Definitions:

Reflection

The process of introspection, contemplating one’s thoughts and feelings, or the examination of a past event.

Nonverbal Behavior

Communication methods other than spoken or written language, such as gestures, facial expressions, and posture.

Intuition

An ability to understand or know something immediately based on instinctive feelings rather than conscious reasoning.

Curiosity

A strong desire to know or learn something.