Which Component of ITIL Involves Handling Anything That Can Impact

question 157

Multiple Choice

Which component of ITIL involves handling anything that can impact services for either internal or public users?

• A) Incident management
• B) Deployment management
• C) Problem management
• D) Change management

---

Definitions:

Slope

In mathematics, a measurement of the steepness, incline, or grade of a line, typically expressed as a ratio of vertical change to horizontal change.

Value

The importance or utility that something has for an individual or the market price of a good or service.

Horizontal Axis

In graphing, this is the x-axis, which typically represents the independent variable.

Vertical Axis

In a graph or chart, the vertical line or scale along which numerical data is plotted or measured, usually representing quantities.