The Philosophical Leaders of the Quality Movement, Philip Crosby, W

question 68

Multiple Choice

The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was not part of that message?

• A) Quality is free
• B) Leadership from senior management
• C) Customer focus
• D) Total involvement of the workforce
• E) Continuous improvement

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Definitions:

Prosocial Behavior

Voluntary actions intended to benefit or help others, such as sharing, comforting, or rescuing, motivated by empathy, moral principles, or social norms.

Injunctive Norm

A social norm that prescribes how individuals are supposed to behave in a given context, reflecting what is approved or disapproved by society.

Descriptive Norm

Social norms that convey information about what is commonly done in specific situations, guiding behavior through the understanding of what is typical or normal.

Violent Human Being

An individual who exhibits behaviors involving physical force intended to hurt, damage, or kill others.