Which of the Following Is the Cost of Quality Classification

question 17

Multiple Choice

Which of the following is the cost of quality classification for costs such as defects that pass through the system (e.g., customer warranty replacements, loss of customer or goodwill, handling complaints, and product repair) ?

• A) Appraisal costs
• B) Prevention costs
• C) External failure costs
• D) Customer return cost
• E) Workmanship costs

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Definitions:

Cleansing

The process of making something clean, either physically by removing dirt and impurities, or metaphorically, as in purifying the mind or body.

Ecotourism

Responsible travel to natural areas that conserves the environment, sustains the well-being of the local people, and involves interpretation and education.

Indirect Value

The benefits provided by biodiversity that do not have direct economic value, such as climate regulation and pollination.

Indirect Values

Benefits provided by ecosystems that do not have a direct economic value, such as climate regulation and cultural significance.