The Philosophical Leaders of the Quality Movement, Philip Crosby, W

question 68

Multiple Choice

The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was not part of that message?

• A) Quality is free
• B) Leadership from senior management
• C) Customer focus
• D) Total involvement of the workforce
• E) Continuous improvement

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Definitions:

Social Responsibility Strategy

A plan or approach adopted by a business to contribute positively to society and address social issues through its operations, products, or services.

Deny Responsibility

Refusal to accept responsibility for actions or decisions.

Ergonomically Appropriate

Describes tools, equipment, and working conditions that are designed to match the physical and cognitive abilities of workers, minimizing discomfort and the risk of injury.

Devil's Advocate

a person who expresses a contentious opinion in order to provoke debate or test the strength of the opposing arguments.