A Balanced Scorecard Approach to Performance Measurement Would Allow the Inclusion

question 35

Multiple Choice

A balanced scorecard approach to performance measurement would allow the inclusion of all BUT which of the following measures?

• A) Measures of customer satisfaction
• B) Measures of financial performance
• C) Measures of worker satisfaction
• D) All of these could be measures in a balanced scorecard

---

Definitions:

Object Permanence

The understanding that objects continue to exist even when they cannot be seen, heard, or touched.

Conservation

In cognitive development, the understanding that certain properties of objects, such as volume or mass, remain the same despite changes in the forms or arrangements of those objects.

Culture and Society

The collective beliefs, values, norms, and material objects shared by a group of people and passed from one generation to the next, shaping their way of life.

Cognitive Growth

The intellectual development that occurs as we learn, understand, and apply knowledge over time.