Which of the Following Is NOT an Outcome Performance Measure

question 53

Multiple Choice

Which of the following is NOT an outcome performance measure?

• A) Customer retention rates
• B) Customer acquisition rates
• C) Costs to recruit customers
• D) Returns by customers

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Definitions:

Managing Diversity

The practice of recognizing and valuing differences among an organization's workforce to create a productive and inclusive environment.

Workplace Environment

The setting, conditions, and culture that employees experience while at work, which can affect their motivation and performance.

Full Potential

The highest level of performance or achievement that can be attained by an individual, organization, or system.

Inclusiveness

The practice or policy of including people who might otherwise be excluded or marginalized, such as those who have physical or mental disabilities and members of minority groups.