Examlex
What are the two types of customer performance measures?
Production Process
The sequence of operations or activities involved in converting materials into finished goods or services.
Balance Sheet
A financial statement that provides a snapshot of a company's financial position at a specific point in time, showing assets, liabilities, and equity.
Continuous Improvement
An ongoing effort to improve products, services, or processes through incremental and breakthrough improvements.
Utilities
Expenses for basic services like electricity, water, and gas required for a business's operations.
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