What Are the Two Types of Customer Performance Measures

question 9

Multiple Choice

What are the two types of customer performance measures?

• A) Innovation process and operations process
• B) Leading performance and outcome performance
• C) Service-after-sale process and six sigma quality
• D) Leading indicators and lagging indicators

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Definitions:

Consolidated Financial Statements

Financial statements that present the assets, liabilities, equity, income, expenses, and cash flows of a parent company and its subsidiaries as a single economic entity.

Key Management Personnel

Those persons having authority and responsibility for planning, directing, and controlling the activities of the entity, directly or indirectly.

AASB 10/IFRS 10

An accounting standard that sets out the principles for the presentation and preparation of consolidated financial statements when an entity controls one or more other entities.