What Are the Two Types of Customer Performance Measures

question 9

Multiple Choice

What are the two types of customer performance measures?

• A) Innovation process and operations process
• B) Leading performance and outcome performance
• C) Service-after-sale process and six sigma quality
• D) Leading indicators and lagging indicators

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Definitions:

Self-Directed Work Teams

Groups of employees who work together without traditional managerial supervision to achieve specified goals and objectives.

Ownership

Ownership is the legal right or title to an asset or property, giving the owner control over its use and disposition.