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You think all professors are a bit nerdy and have esoteric interests.You find out that your social psychology professor can sing the theme song to any television show that aired in the 1970s or 1980s, and is also fluent in the Star Trek language of Klingon.You believe that your stereotype has been confirmed by this professor.This is an example of
Service Quality
The assessment of how well a service meets or exceeds customer expectations, often related to factors like responsiveness, assurance, and empathy.
Tangibility
The physical existence of a product, making it possible to touch, see, and directly experience it.
Service Quality
Evaluating how closely a provided service aligns with what the customer anticipated.
Responsiveness
The quality of reacting quickly and positively, often used in the context of organizations dealing with customer needs or market changes.
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