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Mini-Case the Bookworm Is a Bookstore and Café Located on a a Busy

question 79

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Mini-Case
The Bookworm is a bookstore and café located on a busy downtown main street in Denver.The owner,Waata Reader prides himself on the vast selection of books available in the shop.The store has three stories,with both stairs and an elevator to each level.In the back of the first floor is the café,which serves sweets and coffee drinks.Many times customers will linger there over a cup of coffee,deciding which book to purchase.Waata has expanded several times and now he has 22 people on the staff of the current,larger store.
-When one of Waata's employees was stocking a particularly high shelf one morning he reached a bit too far and fell off the ladder.Luckily he just broke his arm and returned to work later that day.His medical bills due to this accident were covered under:

Understand the concept of cultural intelligence and its importance in global business interactions.

Identify and avoid cultural bloopers in international business settings.

Recognize the role and effectiveness of cross-cultural communication strategies.

Appreciate the value of diversity in the workplace and its impact on creativity, productivity, and competitiveness.

Definitions:

Job Analysis

The process of examining a job's components to identify the duties, requirements, qualifications, and conditions associated with it.

Staffing

The process of hiring, positioning, and overseeing employees in an organization.

Functional Department

A specific division within an organization that focuses on a particular set of tasks or goals, such as finance, marketing, or human resources.