All of the Following Are Common Tools Used in Industry

question 164

Multiple Choice

All of the following are common tools used in industry to analyze and develop competitive advantages, except ________.

• A) Five Forces Model
• B) Three Generic Strategies
• C) Competitive analysis model
• D) Value chain analysis

---

Definitions:

Positive Messages

Communications that convey optimistic, constructive, or beneficial information, often aimed at uplifting the recipient's mood.

Letter of Recommendation

A written endorsement of a person's character and qualifications, typically from a previous employer, teacher, or professional associate, used to support applications for jobs, scholarships, or academic positions.

Customer Complaint

Refers to a formal expression of dissatisfaction or grievance from a customer about a product or service.

Company Policy

A set of guidelines and rules that dictate how various situations should be handled within a business, ensuring consistency and compliance.