What Are Costs That Make Customers Reluctant to Switch to Another

question 198

Multiple Choice

What are costs that make customers reluctant to switch to another product or service?

• A) Support activities
• B) Switching costs
• C) Loyalty rewards
• D) Value chain activities

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Definitions:

Alters

Changes or modifies something, often in a way that significantly affects its form or character.

Modern Concept

Modern concept emphasizes current, contemporary ideas or approaches that break from traditional norms or historical practices.

Value

The importance, worth, or usefulness of something, often measured in terms of money, but also can be subjective, depending on individual assessment.

Law Merchant

In England, the commercial law developed by merchants who needed a set of rules to govern their business transactions.