The First Step in the CRM Process Is

question 64

Multiple Choice

The first step in the CRM process is

• A) analyzing data.
• B) creating a data warehouse.
• C) developing CRM programs.
• D) implementing programs.
• E) rewarding loyal customers.

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Definitions:

Goal-Oriented

A focus on setting and achieving specific objectives or targets, whether in personal, academic, or professional contexts.

Influence Process

The methods and tactics used to sway or alter someone's beliefs, attitudes, or actions.

Extraverts

Individuals characterized by their outgoing, energetic, and sociable nature, often seeking stimulation and enjoying being around other people.

Machiavellianism

A personality trait characterized by manipulativeness, a lack of morality, and a focus on self-interest and deception.