Although Having Information About Individual Customers Helps Retailers Provide Better

question 45

Multiple Choice

Although having information about individual customers helps retailers provide better services to consumers, consumers are concerned about

• A) price promotions.
• B) loyalty.
• C) descriptive information.
• D) privacy.
• E) data mining.

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Definitions:

Perceptions

The process of becoming aware of something via the senses; a way of understanding or interpreting something.

Performance Appraisal

The process of evaluating and documenting an employee's performance, to provide feedback, determine developmental needs, and guide decision-making about promotions, bonuses, or terminations.

Attendance

The act of being present at a location or event, often used in the context of work or school participation.

Situational Factors

External conditions or circumstances that can affect decisions, behaviors, and outcomes in a given context.