Which of the Following Statements Is True of Customer Loyalty

question 21

Multiple Choice

Which of the following statements is True of customer loyalty?

• A) It refers to customers making repeat visits to a retailer and being satisfied with their experiences.
• B) It occurs when customers purchase merchandise and services from a retailer because of its convenient location.
• C) It is an emotional connection between a retailer and a customer.
• D) It is the state of accumulated transactions that customers build through repeat purchases responding to various promotions.
• E) It is the sole result of superior customer service.

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Definitions:

Mnemonic Device

A memory aid, such as a pattern, acronym, or visual image, used to enhance recall of information.

Hypnotic Age Regression

A therapeutic technique in which a person is guided to recall and sometimes re-experience events from their past while under hypnosis.

Retrieval Cue

A stimulus that allows for the recall of information stored in memory, facilitating access to particular pieces of information.

Mnemonic Device

A tool that aids in remembering information, often using patterns of letters, ideas, or associations.