Retailers Will Use All of the Following to Retain and Increase

question 71

Multiple Choice

Retailers will use all of the following to retain and increase share of wallet from their best customers except:

• A) Frequent-shopper programs
• B) Special customer services
• C) Personalization
• D) Promotions
• E) Lower prices

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Definitions:

Skill Deficiencies

Exist when there is a gap between the skills required for a job and those possessed by employees or job candidates.

Workforce

The total number of people engaged in or available for work, either in a specific region, industry, or company.

Address Issue

The act of identifying, confronting, and finding a resolution for problems or challenges.

Artificial Intelligence

Describes the simulation of human intelligence processes by machines, especially computer systems, encompassing learning, reasoning, and self-correction.