Ethical Problems and Issues of Social Responsibility Are

question 202

Multiple Choice

Ethical problems and issues of social responsibility are

• A) unique to firms involved in global trade.
• B) unique to the United States.
• C) not unique to the United States.
• D) less important now than in the past.

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Definitions:

Customer Service

The support and assistance provided by a company to those people who buy or use its products or services.

Service Recovery

The actions a company takes to correct a problem that a customer has encountered with its service, aimed at restoring customer satisfaction.

Customer Service

The direct interaction between a consumer making a purchase and a representative of the company that is selling it.

Order Management

The process of tracking and fulfilling sales orders, involving the stages from order receipt, processing, packaging, to shipment and delivery.