Telewhiz, Inc

question 100

True/False

Telewhiz, Inc., just contracted with a firm in the Philippines to provide customer service for its smartphone customers. Although there were cheaper labor markets that Telewhiz could have tapped, customers have reported that they understand English-speaking Filipino people better than English-speaking people in other countries. As an outsourcing option, it is a good compromise.

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Definitions:

Job Enrichment

A method of motivating employees by giving them more responsibility and variety in their jobs.

Frederick Herzberg

An influential American psychologist known for his work on job motivation and satisfaction, particularly the Two-Factor Theory which differentiates between motivators and hygiene factors.

Contingency Workers

Employees who are hired on a temporary basis or for specific projects rather than being permanent staff.

Part-Time

A type of employment status where the worker is employed for fewer hours per week than a full-time employee, often offering flexible schedules.