Business Designs Utilizes a Structure That Includes Functional Divisions, Such

question 3

Multiple Choice

Business Designs utilizes a structure that includes functional divisions, such as accounting and production, and a divisional chain of command, such as the home products and office divisions. For example, Janett, a salesperson, reported to both her sales manager and the office products manager when she first started working on the city of Springfield account. Business Designs has a

• A) geographic-divisional structure.
• B) matrix structure.
• C) team-based approach.
• D) modular structure.
• E) hollow structure.

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Definitions:

Service Recovery

The actions a company takes after a service failure to correct the mistake and satisfy the customer.

Online Clothing Store

A website or platform that sells apparel and accessories to consumers through the internet.

Blue Shirt

Often associated with the uniform of retail employees in certain stores, symbolizing approachability and assistance.

Service Quality Standards

Benchmarks established to ensure services meet customer expectations and requirements, fostering customer satisfaction and loyalty.