This Question Has Two Parts; Be Sure to Answer Both

question 29

Essay

This question has two parts; be sure to answer both.
First, define span of control and contrast the two kinds of spans of control.
Second, imagine that you are the manager of the customer-service department for a book retailer, which has 40 CSRs (customer service representatives) on the phone lines at any given time during business hours. Can you be effective as a manager with such a wide span of control? Why or why not?

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Definitions:

Uplift

The process by which areas of the Earth's crust are raised to higher elevations, often as a result of geological forces such as tectonic movements.

Mid-ocean Ridges

Underwater mountain ranges where new oceanic crust is formed through volcanic activity.

Oceanic Crust

The part of the Earth's crust that underlies the oceans. It is thinner, denser, and younger than the continental crust.

Continental Rift

A linear zone where the Earth's crust and lithosphere are being pulled apart and is characterized by seismic activity and volcanic eruptions.