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As a Manager, You Meet with Each of Your Team

question 80

Multiple Choice

As a manager, you meet with each of your team members quarterly to review their progress toward their written and agreed-upon goals. One of your employees, Julie, had a goal of increasing sales in her territory by 10 percent in the first quarter of the year. However, when you review Julie's sales numbers, you see that her sales have actually gone down. You know Julie is a hard worker and has an excellent relationship with her customers. When you sit down to discuss her performance, she explains what is happening in her territory. A major automobile manufacturer, which once provided 25,000 jobs, has moved its operations to Mexico and laid off all 25,000 of its workers. As a result, the economy in Julie's region has become quite depressed, and the residents are living off their savings. Taking the steps of the planning/control cycle into account, what is your best course of action with Julie?

Definitions:

Human Relations Era

A period in management theory focused on understanding human behavior in workplaces and improving employee morale and productivity.

Taylorism

A management theory developed by Frederick W. Taylor that emphasizes scientific studies of tasks and time management to improve work efficiency.

Outsourcing

The process where a company hires another company or individual to perform tasks, handle operations or provide services that are either difficult to manage or outside of the hiring company's expertise.

Efficient Operations

The ability of an organization to achieve its objectives with minimum wastage of resources and optimum productivity.